Thanks for tuning in to Grace Online!
Here are some tips and tricks to help make your viewing experience flow smoothly! If you have any further questions, feel free to reach out to our Production Team using the form below.
How to Stream
- We recommend using a laptop or desktop computer. You can also use a phone or tablet.
- We recommend using a video cable to send the video signal to a projector or television. You can also use Apple TV or Google Chromecast, but this may slow your connection speed.
Internet Connection
- Use a hardwired internet connection, and minimize the number of steps between your computer and the network switch. Only use WIFI if you do not have access to a hardwired network port or switch.
- We recommend a minimum connection speed of 10-25 Mbps. Check your internet connection speed by visiting fast.com.
- Limit other devices (phones, tablets, computers, etc.) from using the network that you are using for the web stream. Do not start large downloads or uploads while streaming, and only have one internet tab open on the computer you are using for the web stream.
Audio Troubleshooting
- Ensure the audio on the web stream player is at 100%, your computer audio is not muted, and your speakers are turned up.
- If on a laptop or desktop computer, unplug the video and audio cables to see if sound will play directly from your computer’s speakers. If on a phone or tablet, play a video on your device to see if sound will play directly from the device’s speakers. This will ensure that the audio from the web stream is working.
Video Troubleshooting
- Ensure you have clicked the Play button on the video player.
- Ensure your computer is connected to the internet by visiting another website that you know works.
- Ensure your internet browser (Edge, Chrome, Firefox, Safari, etc.) is up to date. You may check your browser version by visiting whatsmybrowser.com.
- Refresh the webpage and try again. Be sure to click the Play button on the video player.
- If you are still experiencing issues after trying the above steps, try using a different browser on your computer (we recommend Chrome or Firefox) or use a different computer all together.
- Manually select a lower bandwidth by clicking the gear at the bottom of the video window.
- If you are experiencing video issues due to slow internet, try selecting the “audio only†option by clicking the gear at the bottom of the video window. This will allow you to still listen to the audio until your internet improves.
Questions, Comments?
Let us know how we can help! Fill out the form below to get started.
Watch Grace Online
Tune in each week to watch our online services at 9:00am, 11:00am, and 5:00pm.
